Ask for Jamie Privacy Policy

Last updated: 28 May 2026

Ask for Jamie is a support-finding and signposting app designed to help people find suitable local services when life feels difficult, unsafe or overwhelming.

This Privacy Policy explains how Ask for Jamie handles information in the app.

For privacy questions, please contact:

contact@askforjamie.org.uk

1. Who this policy applies to

This policy applies to people using the Ask for Jamie mobile app and website.

Ask for Jamie can be used by:

people looking for support themselves;
frontline workers, volunteers, family members or friends helping someone else;
authorised admin users who help keep organisation and service information accurate.

2. Public users do not need an account

Public users of Ask for Jamie do not need to create an account or sign in.

The app does not ask public users to submit:

their name;
their address;
their phone number;
their email address;
personal crisis details;
medical records;
health records;
benefit records;
immigration records;
case notes.

Ask for Jamie is designed to help users find relevant support options without requiring them to provide personal identity information.

3. Guided questions

Ask for Jamie uses guided questions to help narrow down what type of support may be most relevant.

These answers are used inside the app to show suitable support options. They are not used to create a public user account and are not stored as a personal profile by Ask for Jamie.

4. Organisation and service information

Ask for Jamie downloads organisation and service information from a cloud database so that users can see up-to-date local support options.

This may include information such as:

organisation names;
service descriptions;
contact details;
addresses;
opening information;
support categories;
eligibility or referral notes;
whether a service is currently active in the app.

This information relates to support organisations, not to public app users.

5. Saved favourites

Users may save organisations as favourites in the app.

Saved favourites are stored locally on the user’s own device. They are not used to create a user account and are not sold or shared by Ask for Jamie.

A user can remove saved favourites in the app. They may also be removed by clearing app data or uninstalling the app.

6. Maps and addresses

Some organisation records may include an address.

If a user taps an address, Ask for Jamie may open the device’s map app, navigation app or web browser to show that address.

When this happens, the selected map service or browser may receive the address or search request. Ask for Jamie does not control how third-party map services handle that information. Users should check the privacy policy of the map service or browser they choose to use.

7. Admin users

Ask for Jamie includes an admin area for authorised users who help maintain organisation and service information.

Admin users may be asked to sign in using Firebase Authentication. This may involve processing information such as an admin email address, authentication identifier, sign-in status and related security information.

Admin users may be able to create, edit, disable or update organisation records. These changes may become visible to app users immediately.

Admin access is only intended for authorised people involved in maintaining Ask for Jamie service information.

8. Cloud services used by the app

Ask for Jamie currently uses Firebase services, including:

Firebase Core;
Cloud Firestore;
Firebase Authentication for admin access.

Cloud Firestore is used to store and provide organisation and service information. Firebase Authentication is used to manage authorised admin sign-in.

Public users do not need Firebase Authentication and do not need to create a public user account.

9. What Ask for Jamie does not do

Ask for Jamie does not:

sell user data;
show adverts;
use public user profiling;
ask public users to create accounts;
ask public users to submit personal case information;
provide medical diagnosis;
provide legal advice;
replace emergency services or professional crisis support.

10. Emergency and professional support

Ask for Jamie is a support-finding and signposting app.

It does not replace emergency services, medical advice, legal advice, social care, safeguarding services or professional crisis support.

If someone is in immediate danger, call 999.

If someone needs urgent medical help and it is not a life-threatening emergency, use NHS 111.

11. Data sharing

Ask for Jamie does not sell public user data.

Public users are not required to submit personal identity information in order to use the support-finding features of the app.

Information may be processed by service providers used to operate the app, such as Firebase, where needed to provide cloud organisation data and secure admin access.

If a user chooses to open an address in a map app or browser, that third-party service may process the address or search request according to its own privacy policy.

12. Data retention

Saved favourites are stored locally on the user’s device until the user removes them, clears app data or uninstalls the app.

Organisation and service records are kept for as long as they are needed to provide accurate support information in the app.

Admin account information is kept for as long as admin access is required. If admin access is no longer needed, it can be removed or disabled.

13. Security

Ask for Jamie uses Firebase services to help manage cloud data and authorised admin access.

Reasonable steps are taken to protect organisation data and admin access. However, no app, website or online service can guarantee complete security.

Users should avoid entering private personal information into any third-party app, browser or map service unless they are comfortable doing so.

14. Children and young people

Ask for Jamie is designed as a support-finding tool.

The app does not knowingly ask children or young people to create accounts or submit personal information.

If a child or young person is at immediate risk of harm, emergency services, safeguarding services or a trusted professional should be contacted.

15. Your rights and questions

Because Ask for Jamie does not require public users to create accounts or submit personal identity information, Ask for Jamie will usually not hold personal account records about public users.

For questions about privacy, admin access, organisation information, or any personal data that may relate to you, please contact:

contact@askforjamie.org.uk

You may also have rights under UK data protection law, including rights to access, correct or delete personal data where applicable.

16. Changes to this policy

This policy may be updated as Ask for Jamie develops.

The latest version will be available on this page.